I have certainly benefitted from the ACST course. What I valued most was as follows:
- Effective use of professional actors. They really made the role play real and allowed me to “practice” in a safe environment. It was certainly the closest thing I could get to having feedback from a real-life situation
- The course helped me to develop my skills to uncover, to understand and move towards parents/ carers/ patients’ agenda. I don’t think I’ve quite mastered this yet but I’m working on it
- I’m certainly more comfortable now using “silence” and have since seen the effect of it in real-life situation. The parents/ carers and patients certainly open up more and share their thoughts and feelings when we allow them to. I had previously felt that I gave others enough space but now I realize they need even MORE time
- Last but not least to appreciate “less is more” when it comes to communication. The ability for families to retain information is exponentially inverse the more I tell them in a single sitting! Thank you again to all the facilitators
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